Recruitment and dismissal policy

Interviewing

Only recruit people who are SWAN:

1. Smart
2. Work hard
3. Ambitious (or Achievement oriented)
4. Nice

• Results/outputs expected
• Achievements
• Honest
• Hardworking
• Positive
• Open-minded
• Focussed
• Optimistic

Communication

Ethos, Pathos, Logos

Interview for

Result orientation Sense of urgency Probe past performance Ask 'how do u mean?' Transferrability Self-selection Why want to work for us? This Q is the best loyalty predictor Then, if we want them, sell role & value they contribute to company & customers Phone references/would u hire again? Thank you 4 time & anything else I should know?

New starters

Start reduced & increase @ 90 days Start them right, start them strong: Big early workload to start hardworking Motivation probs come from lack of direction & not knowing what's expected of them Satisfy their key needs

. Dependence (belonging/family)
. Independence (recognition)
. Interdependence (team/social)

Praise immediately/specifically/regularly Criticisms must be appropriate/constructive/once - don't drag things up repeatedly

Inductions

Inductions for technical staff